Privacy and Cookies

INTRODUCTION

This privacy policy sets out how Heimdall Coffee Company Limited, uses and protects any information that you give us when you use this website.
Heimdall Coffee Company Limited is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used for the purpose it was collected for, in accordance with this privacy statement.
Heimdall Coffee Company Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 06.03.2022
 
WHAT WE COLLECT

We may collect the following information:

• first name and last name
• contact information including home address, email address and contact number
• demographic information such as postcode, preferences and interests
• other information relevant to customer service and/or offers

 
WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• internal record keeping in compliance with the GDPR,
• we may use the information to improve our products and services,
• we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Heimdall Coffee Company Limited guarantees they will do everything to ensure security of the personal data of users visiting this website. You can always unsubscribe, edit or delete your personal data in our database. You can find more information on this in the next paragraph.
 
CONTROLLING YOUR PERSONAL INFORMATION

You may request details of personal information which we hold about you. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by:
Writing to us at:
15 Devonshire Road Gravesend, Kent DA12 5AA United Kingdom

Emailing us at: info@heimdallcoffee.co.uk

Using the unsubscribe link in the marketing promotion email
 
We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.
If you believe that any information we hold on you is incorrect or incomplete, please contact us in one of the listed above ways as soon as possible. We will promptly correct any information found to be incorrect.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 
WHAT ARE COOKIES AND HOW DO THEY WORK?

Cookies are small text files that are sent to, and stored on, your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow us to tailor the website’s user experience to you (for example, by remembering previous preferences you have set).
Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
This policy refers to 'cookies' throughout. However, it also includes these similar technologies. These include Flash cookies or Local Shared Objects, also known as LSOs. Read more about them at http://www.allaboutcookies.org/privacy-concerns/.
 
HOW WE USE COOKIES

We use cookies on our site to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us (for example via the enquiry form). Please note that our cookies do not store your personal information, such as your name, address, telephone or email.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 
THE FOLLOWING COOKIES ARE USED ON THIS WEBSITE

SESSION COOKIES
Session cookie - This cookie is a ‘session cookie’ and tells us that you are actively using our site. This cookie allow us to know how many users are visiting the website, at any given time. Session cookies expire on exit, which means that they only last for your online session and they disappear from your computer, or device, when you close your browser

COOKIES SET DIRECTLY BY THIS SITE
Cookie-agreed - Stores information if the user has accepted the T&C policy,
Has_js and hasVisited - cookies that check if the user has JS (Javascript) enabled on his browser (1 value).

COOKIES SET BY THIRD-PARTY SERVICES INSTALLED ON THIS SITE
_ga - Google Analytics cookie. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports,
_gat - Google Analytics cookie. It is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes,
_gid - Google Analytics cookie. It is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 24 hours,
Cookies applied by payment platform Stripe:
__stripe_mid
__lc.visitor_id.7016401
__stripe_mid
__stripe_orig_props
__stripe_sid
cid
country
machine_identifier
merchant
mp_eb71b6171a4f7ed97de9b7a0395b7ca5_mixpanel
private_machine_identifier
 
Heimdall Coffee Company Limited website uses 'analytics' cookies to help us make the website better for those who visit it regularly. They help us work out what users like and don't like, as well as ways we can improve the website and its content. 
It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Heimdall Coffee Company Limited uses Google Analytics and you can opt out of their cookies by clicking on the following link https://tools.google.com/dlpage/gaoptout.
 
HOW TO MANAGE COOKIES

Please remember that cookies are often used to enable and improve certain functions on a website. If you choose to switch certain cookies off, it is likely to affect how websites work. If you block cookies completely, many websites will not work properly and some functionality on these websites will not work at all.
This is very important because any settings that you change in your browser will not just affect Heimdall Coffee Company Limited cookies, but will also apply to all websites that you visit (unless you choose to block cookies from particular sites).

Most modern browsers will allow you to:

• see the cookies that have been set and delete them on an individual basis
• block third party cookies
• block cookies from particular sites
• block all cookies from being set
• delete all cookies when you close your browser

If you wish to amend your cookie preferences for this website, or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
When our website provides links to other websites, please bear in mind that third party websites will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies, as Heimdall Coffee Company Limited is not responsible or liable for their privacy practices.
 
LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Heimdall Coffee Company Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Heimdall Coffee Company Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Heimdall Coffee Company Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.