Delivery Information and FAQ's
Q: HOW LONG WILL MY DELIVERY TAKE IN THE
UK?
A: Typically, within the UK most parcels are delivered/received within
1-2 days. Our packages are sent via Royal Mail, Tracked 24. At peak times it
may take slightly longer.
Q: HOW LONG WILL MY DELIVERY TAKE OUTSIDE UK?
Please be advised that delivery duty for any orders shipped outside the
United Kingdom may be due upon delivery and is the responsibility and will be
payable by the recipient.
Delivery timescales overseas are as per the Royal Mail website. However
this doesn’t factor in customs checks which are beyond our control.
Q: HOW SHOULD I STORE MY COFFEE?
A: We recommend storing your coffee in an airtight container once opened
and for no longer that 4-6 weeks in bean form. Although we have not tried it,
there is evidence to suggest that storing beans in a freezer and taking
out as much as you need each time maintains the quality and freshness of the
beans. We DO NOT recommend storing coffee in the fridge as this is often a
source of considerable moisture and strong smelling foods.
Q: WHAT IF I AM NOT HERE WHEN MY PARCEL ARRIVES?
A: If your parcel has been delivered using Royal Mail (95% of our
deliveries arrive this way) then it is likely to be redirected to the
local sorting office. You may have an arrangement with your postman or
postwoman to leave parcels in outhouses, sheds or greenhouses etc.
Delivery
We will deliver the Goods to the address you specify for delivery in your
order (if payment is made by card, goods must be sent to the address as shown
on the card's statement). It is important that this address is accurate. It is
a condition that all orders despatched will require a signature on delivery. We
will never leave items unless they have been signed for.
Q: HOW LONG WILL MY DELIVERY TAKE OUTSIDE THE UK?
A: Postal delivery
times vary from country to country. You will find the recommended delivery
times suggested by Royal Mail below;
Country |
Time normally |
Royal Mail suggested time |
UK |
1-2 working days |
2-5 days |
Western Europe |
7-10 working days |
2 Weeks from posting |
Eastern Europe |
10-20 working days |
4 weeks from posting |
Outside EU |
15-30 working days |
8-12 weeks from posting |
Q: WHAT IF MY PARCEL IS LOST/DAMAGED
A: If your parcel is damaged, we will gladly replace it in return for a
photo of the damage to enable us to review Royal Mail's practices.
We use a fully tracked order delivery system and would ask that you contact
us within 3 working days (domestic customers) of receiving your shipping
confirmation email if your order has not been received, to enable us to
investigate.
Q: DO YOU USE COURIERS FOR DELIVERIES?
A: We’re aware that many people are at work during the day and it is easier
to collect from the local post office. When you have given us a home address
and the weight is over 10kgs, we may often use a courier for this. However,
where possible we will use Royal Mail’s services.
Q: DO YOU OFFER FREE DELIVERY FOR LARGE ORDERS?
A: We believe such a pricing model encourages customers to buy more than
required which, although good for the company, means the coffee is likely to
become stale before being used, affecting the quality of the product. We
encourage our customers to order small amounts often, to ensure the best taste
experience.
Q: HOW MUCH IS THE POSTAGE?
A: Postage costs vary, as orders with a long distance to travel require an
increase in packaging to avoid damage to our coffee. All our prices exclude
postage and packaging.
Please be aware that
the packed weight for a 250g bag of coffee is 280g and for 1kg is 1.1kg.
Within the UK |
Outside the UK- The best way to
order is 7 x 250g bags |
||
Weight in kgs |
Price |
Weight |
Price |
Any weight: |
£4.25 including VAT |
up to 2kg within EU |
£14.50 plus VAT = £17.40 |
|
|
up to 2kg outside EU |
£20.00 plus VAT = £24.00 |